| Shipping (U.S.)|
Method. Shipments within the 48 states by default are by USPS First Class mail with shipment and delivery confirmation from Natick, Massachusetts 01760, near Boston. You can upgrade to US Priority Mail (1-3 days anywhere in the continental U.S.), or to UPS which shows progress en route. Shipments to Alaska and Hawaii are via USPS.
Confirmation. After pickup by USPS or UPS, you will receive an automatic email with your tracking number. USPS only shows delivery confirmation, not pick-up and progress en route. With UPS, you can see the delivery date and track your package at ups.com.
Price. Shipping for Swiss Army knives is $5.95, regardless of the size of your order. Watches ship free. Wenger Outdoor Gear ships from the factory via UPS Ground at cost (not $5.95).
Free Shipping. All watches and all knife orders over $75.00 ship free within the continental United States. Exceptions: Hawaii and Alaska are at cost less $5.95. Wenger Outdoor Gear is at cost. You may save money by buying more to quality for free shipping.
Shipping Time (In Stock). Most products are in stock, with the number available shown in the site. Most orders ship within 24 hours. Outdoor gear ships directly to you from the manufacturer in 2 business days.
Shipping Time (Not In Stock). We place orders twice per week with Wenger and Victorinox, and ship immediately upon receipt. Wenger usually delivers to us 2 days after we order, and Victorinox 3 days after we order. So we ship most Victorinox products not in stock within one week of your order. You will receive an email if we order your product.
Expedited. You can expedite your shipment at checkout to Next Day (UPS or Express Mail), UPS 2d day, UPS 3d day and Priority Mail (1-3 days anywhere in the U.S.).
Alaska and Hawaii. We ship by the least expensive method at cost or, if you otherwise qualified for free shipping, cost less $5.95.
See International for shipments outside the U.S.
No Retail Shipping
We no longer ship small orders outside of the United States, due to high customs fees, delays in customs, and a high level of attempted fraud.
We Accept International Wholesale Orders
Internationally, at wholesale, we sell Wenger watches and Swiss Army knives. We are not allowed to and never ship Swiss Army watches outside the U.S. We ship at cost using United States Post Office International Global Express, which is inexpensive and fast, or UPS if you prefer.
You can calculate the exact cost at USPS.com from Natick, MA 01760 USA. Use 1 pound for knives and most watches. The Post Office assigns a tracking number. We have shipped many international packages successfully, but you assume the risk of loss after shipment.
We prosecute fraud including international orders.
|Returns and Exchanges|
|You may return or exchange any product within two weeks of receipt, without a return authorization. Holiday purchases can be returned anytime in January.
The returned merchandise must be in original condition (including the box, tag and warranty). Otherwise we cannot accept the return.
We will refund your credit card the price of the product returned. If we shipped to you free, we will need to charge you $5.95 for shipping.
We give full refunds for refurbished watches and defective products.
Please include the following information so we can identify the return or exchange as yours:
- Full name and address
- Phone number
- E-mail address
- Packing slip (if possible)
- Order Number (if possible, otherwise zip code)
|Please return the merchandise to:
Swiss Outpost Returns
209 West Central St., Ste 201A
Natick MA 01760 USA
Use a trackable method, such as UPS, FedEx, or USPS with Delivery Confirmation (not Signature Confirmation). If we cannot locate your return, and you cannot provide tracking information, we will not be able to give you a refund.